Frequently asked questions

• How do I get access to the program?

  To access the program, you need to subscribe on the website: choose and pay for one of the proposed plans - monthly or annually. After payment, install the WOWBODY app on your smartphone via the App Store / Google Play (depending on your smartphone's OS) and log in with the same registration details used on the website during payment. After logging in, manually select the program.

• What programs will be available if I pay for access for a month or a year?

  The WOWBODY app offers the following programs:

  • WEIGHT LOSS - for weight loss and adjusting eating habits
  • HEALTHY BACK - for posture correction, relieving neck, shoulder, and back tension
  • RUNNING WORKOUTS - running training program + strength exercises
  • DANCE WORKOUTS - a mix of dance styles: Bachata, Twerk, Latin Mix, Strip
  • PROBLEM AREAS - a top program to get rid of cellulite and have a toned abdomen and stretch
  • ABS & GLUTES - a complex for a refined waist, flat stomach, and rounded buttocks
  • STRETCHING & BARRE - flexibility and suppleness, good posture, and toned skin
  • MOM & BABY - pair training with a child incorporating basic acrobatics
  • NUTRITION - a program for a balanced seasonal menu for 365 days (without workouts)
  • DUMBBELL WORKOUT - TOP program for developing endurance, strength and burning calories
  • EXPRESS TRAINING — daily 15-minute effective workouts for weight loss and maintaining shape
  • FACE-FITNESS — daily 10-15 min exercises for natural facial rejuvenation
  • HEALTHY BACK 2.0 — effective program for strengthening back muscles, improving posture, and preventing back pain (a continuation of the "Healthy Back" course)
  • TRX — an effective training system that uses body weight to strengthen muscles, boost endurance, and improve flexibility and coordination

• Does the annual subscription include one or different programs each time?

  By purchasing an annual subscription, you get the opportunity to complete all the programs in the app in sequence.

• Can I take two or three programs at the same time?

  Simultaneous participation in two or more programs is not allowed. Each program includes daily nutrition and a training regimen according to the program's focus. Only one program can be active at a time. Upon completion of the current program, after submitting final measurements and photos, you can select the next one.

• How long will the access last?

  The duration of access depends on the chosen subscription plan — either a month or a year with automatic renewal. The paid period starts immediately upon successful payment on the website for the subscription.

• How is the subscription payment processed for the app on the website?

  Payment on the website is made through the Stripe payment system. Subscription payment can be made with Visa/MasterCard, set up for international online transactions. The purchase currency is in US dollars. Conversion to other currencies (including the hryvnia) is done automatically. After the first payment, subsequent deductions will occur automatically on the billing date each month or once a year, depending on the selected plan.

• What do I get after payment?

  Subscription payment gives access to program selection in the WOWBODY app, to view content within the paid term of the selected program. The use of programs is only possible on a smartphone through the app. Program completion on the website is not provided.

  IMPORTANT: subscription payment does not equate to purchasing a program. The subscription cost does not depend on the selected program.

• Is there a refund policy and what is the procedure?

  Refunds are possible within 14 days of payment. You need to send a request to [email protected] and provide registration details or the unique user ID (you can copy it by clicking on the two squares next to the app version number in the "My Account" section of the user's profile). Also, specify the reason for the refund and send a photo/copy of the payment receipt.

• How do I cancel my subscription?

  You can cancel your subscription and stop future charges at any time.
  
  
  
  
  Or you can send a request to [email protected] and provide your unique user ID. Copy it in the "My Account" section by clicking on the two squares next to the app version number:
  
  
  
  

• What are the contraindications for the programs?

  For workouts: pregnancy, gynecological disorders, urinary incontinence, heart diseases, and musculoskeletal disorders.

  For the "Nutrition" program: diagnosed individual peculiarities of the dietary system, gastrointestinal diseases, eating disorders, and bulimia.

  More details about the restrictions can be found in the Recommendations and Contraindications section.